Professional Diploma in IT Technical Support

This IT course is aimed at those considering a career in IT and computer-related fields. Consequently, there are no special prerequisites to start this course. We have made the assumption that you don’t know much about how computers or software work, or even how to use them. Some experience with using a keyboard and mouse will be helpful but is not essential.

Reading

“ITF+ CompTIA IT Fundamentals All-in-One Exam Guide”, Second Edition.
*This book is available to buy on Amazon, please purchase this before the course commences.

Equipment
Laptop or PC with an operating system of Windows 8 or newer is fine for this IT course, but an iPad is not recommended.

On passing this IT course you will be awarded the City College Dublin Diploma in Cybersecurity – Fundamentals

Note:
On completion of this IT course you will be in a position to consider taking the CompTIA ITF+ certification exam. Students who wish to sit for the official certification exam should visit www.comptia.org for more information on the requirements and fees involved.

IT jobs are expected to grow much faster than average (11%), adding 531,200 new jobs over the 10-year period 2019-29.
(Source: U.S. Bureau of Labor Statistics)

Nearly three-quarters of employers worldwide rate technology as a primary factor in reaching business objectives (72%).
(Source: CompTIA International Trends in Technology and Workforce) All workers need fundamental IT skills to use these technologies.

• Students considering a career in IT.
• Professionals working in fields that require a broad understanding of IT.
• Marketing, sales and operations staff in IT-based organizations.
• People in IT support or considering a career in IT Support.

This IT course is designed as the starting point for a career in IT support. Successfully passing this module will show that you have the aptitude to pursue a professional-level certification, (such as CompTIA A+).

Completing this course will also help you acquire the knowledge and skills to set up and use a computer at home securely and keep it in good working order and to provide informal support for PCs and simple computer networks to your colleagues in a small business.

On course completion, you will be able to:

• Set up a computer workstation and use basic software applications.
• Explain the functions and types of devices used within a computer system.
• Apply basic computer maintenance and support principles.
• Describe some principles of software and database development.
• Configure computers and mobile devices to connect to home networks and to the Internet.
• Identify security issues affecting the use of computers and networks.

City College Dublin Diploma (Preparation to take CompTIA’s Security + examination – optional)

A City College Dublin’s Professional Diploma Course is a focused, practical programme designed and delivered by an industry practitioner, that consolidates, upskills or reskills learners in a professional area. They are stand-alone qualifications that indicate that you have been trained in a particular area or specific subject matter.

City College Dublin Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects. They are widely accepted by employers and many students are sponsored to study here by their organisation.

In addition to our scheduled Professional Diploma courses, City College Dublin can provide bespoke training over 3 – 4 days, please contact Kevin.Coyne@citygroup.ie for further details.